It is our mission to make products that are as unique and wonderful as you.

If there’s something about your item that arent meeting your standards, please let us know.

We truly want to hear from you so we can make it better (  [email protected]).

We offer refunds or exchanges within 30 days of when your order was shipped.

Exchange Process

We are happy to expect Exchanges.

We will also pay for shipping the exchanged items.

Please allow 3 to 7 days to process the exchange once we receive the item (Most of our products are made to order).

Refund Process 

Any returned item must be in its original condition.  Once your return is received and inspected, we will notify you of the approval or rejection of your refund.  If approved, your refund will be processed, and a credit will automatically be returned to your credit card or original method.  Please allow for a period of up to 2-3 weeks for us to process the refund.

Return Shipping 

To return your product for a refund, you will be responsible for paying your own shipping costs.  

Shipping costs are non-refundable. 

No Returns on items listed below

No returns are allowed on any SALE items; if there are any flaws in artistry, as long as the item is in original condition, we may offer an exchange.  

No returns on custom orders.  These are orders that are custom-created for our customers.

No returns on any digital downloads, logos, or custom drawings are final purchases.

Proof of Purchase

Please be informed we only accept returns on orders sold via: (website)

Facebook shop

Jaytoon arts Etsy shop.

Contact us at {[email protected]} for questions related to refunds and returns.